More and more home service businesses are recognizing the benefits of offering their customers an option to finance in addition to the traditional cash, check, and credit card payment methods. That’s ...

Successful customer journey mapping can be daunting for sure. Watch this 5-minute Q&A video featuring Joana van den Brink-Quintanilha, Senior Analysts for Forrester Research, who explores the benefits ...

Greg Kihlström advises on CX and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. Business leaders today struggle with many competing priorities. The needs ...

Businesses of all sizes need effective ways to manage relationships with customers. Small-business owners, however, have an exceptionally keen interest in customer management, because effective ...

Targeting specific segments makes it easier to communicate with your customers with relevant messages and more personalized approaches that resonate Quantzig can help you build customer profiles using ...

While some feel that working in isolation is the best way to accomplish business-related tasks, others feel that working in tandem is more conducive to workplace success. Though individual work ...

The manager of a multichannel contact center has one of the most difficult jobs on the planet. The manager knows that the critical juncture between a happy customer and one who’s headed for the door, ...

What do America’s longest running companies all have in common? They focus on the big picture: customer lifetime value. To ensure your business endures, you must also focus on customer lifetime value.

You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization. According to a Research and Markets report, chatbots are ...

PROVIDENCE, R.I.--(BUSINESS WIRE)--Today, Citizens is introducing the Citizens Private Client™ World Elite Mastercard ®, the first launch with its exclusive payments partner, Mastercard, and the first ...

Oscar stands out for its strong app, but plans are expensive and the company has a high number of customer complaints. Oscar is a company that offers some notable member benefits, and it operates in ...