Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Senior executives continue to make significant investments in customer relationship management (CRM) systems, as they face their most pressing management challenge – improving customer loyalty and ...

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

It’s time to roll up your sleeves and reshape the ecommerce customer experience with these seven ecommerce customer experience strategies. Collaborating with a branding and content design agency can ...

Interest has steadily grown in customer experience (CX) as a competitive differentiator. As a result, companies have invested significant time and energy in crafting and executing on customer ...

Most senior marketers say that customer strategy is not equally owned by Marketing and Sales in their organization, according to recent research from the CMO Council and KPMG. The report was based on ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced the Emplifi Service Cloud has made a significant impact on pet food supplier Freshpet’s customer care ...

‘We are in definitely a hybrid place today of kind of a mix of digital and traditional. And that actually isn’t going away. And expectations of customers are absolutely going to continue to remain in ...